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Monitoring - A fix has been implemented and we are monitoring the results. Apr 07, 2025 - 10:33 EDT
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Investigating - Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version.To resolve the error on your PowerSchool Plugin sync, please follow these steps:1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setupWe apologize for the inconvenience and will be posting updates as soon as we can. Apr 07, 2025 - 09:06 PDT
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Investigating - We are currently investigating an issue where some users of our 1.1.1.1 with WARP Consumer product may see performance issues browsing the web with DNS over WARP mode enabled.As a temporary workaround until this issue is resolved please move to DNS over HTTP mode by navigating to Settings -> Advanced -> Connection Options -> DNS settings -> Protocol options and selecting "DNS over HTTPS". Apr 07, 2025 - 16:13 UTC
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Investigating - We are currently investigating reports of delays affecting the processing of Query Log reporting. We understand the importance of timely access to this information and are working diligently to identify the root cause and restore normal processing speeds.During this time, query log reporting visibility may be affected. We do not anticipate any data loss. This issue is isolated to Query Log reporting; other platform functions are not impacted. Apr 07, 2025 - 14:57 EDT
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Update - We are working on review of new add-on for Google Sheets together with Google team. Mar 19, 2025 - 08:04 CET
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Datto Endpoint Backup / Datto Backup for Microsoft Azure - Subset of Cloud Devices can timeout expanding the storage pool
ALN Engineered Web Hosting
This includes our website as well as all Engineered Core and Complete WordPress Hosting plans. - Provided by WPEngine
The "Make for Google Sheets" add-on is currently unavailable on Google Workspace Marketplace
Make
ALN Licensing Audit Sync
Sync's licensing data for Microsoft and Google Cloud Accounts - Typically outages don't impact billing any changes not reflected on the current months invoice due to an outage will update automatically in the next cycle.
ALN Mail Filtering and Bracket
Includes customers on SecureMail and Bracket - Provided by MailFilter
ALN Procurement Platform
Handles quotes and proposals and other agreement documents. - Provided by Zomentum Grow
ALN Payment Portal
Outages of this portal may stop automatic payments or customers access to payment and invoice history temporarily.
ControlOne & Cytracom Voice
