If any services are not represented that you use or rely on, please simply open a ticket and request they be added. We can track almost anything.
Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications:There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications:If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.Missing Invoices:Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support. Missing Pay Now Buttons:For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.Expired Payment Links:After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to SupportDuplicate Payments:You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases. Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response. Oct 17, 2024 - 20:26 UTC
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Update - We are continuing to work on a fix for this issue. Mar 26, 2025 - 16:32 UTC
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Calendar users in Chile's Aysén region need to update the time zone for all events taking place after 2025-04-05 which are impacted by the new DST rules. On 2025-03-20, Chile's Aysén region adopted a new time zone (IANA: "America/Coyhaique”). This time zone will diverge from the continental Chile time zone “Chile Time” (IANA: “America/Santiago”) after 2025-04-05, by staying at UTC-03. Users in, or operating in, the Aysén region will be impacted: their events taking place after 2025-04-05 will be, by default, in the Chile time zone and will diverge by one hour compared to the new Aysén region local time. Impacted users are recommended to take 2 actions as soon as possible: * Go to Calendar Settings > General > Time zone and set their Primary time zone to “Punta Arenas time” (IANA: "America/Punta_Arenas”). * Update all their events taking place after 2025-04-05 in this region to the “Punta Arenas time”. Additionally, we are working on introducing a new time zone for the Aysén region. We will post a communication update when it will be available in Calendar. We will provide an update by Friday, 2025-04-04 13:00 US/Pacific with current details. If impacted users don’t take action, after 2025-04-05 their calendar will: * Show the wrong time with the “Now” red line on Calendar Web; * Display all events shifted by one hour; * Create new events in the wrong time zone.
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Update - We are working on review of new add-on for Google Sheets together with Google team. Mar 19, 2025 - 08:04 CET
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Some users may find that their confirmation code emails are inadvertently landing in their junk/spam folders, or are otherwise not being delivered to their inboxes as expected. We are investigating and we'll provide another update as soon as we have news to share.In the meantime, please add @slack.com and @slack-mail.com to your trusted senders/contacts list. We apologize for the disruption to your work.
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Calendar users in Chile's Aysén region need to update the time zone for all events taking place after 2025-04-05 which are impacted by the new DST rules. On 2025-03-20, Chile's Aysén region adopted a new time zone (IANA: "America/Coyhaique”). This time zone will diverge from the continental Chile time zone “Chile Time” (IANA: “America/Santiago”) after 2025-04-05, by staying at UTC-03. Users in, or operating in, the Aysén region will be impacted: their events taking place after 2025-04-05 will be, by default, in the Chile time zone and will diverge by one hour compared to the new Aysén region local time. Impacted users are recommended to take 2 actions as soon as possible: * Go to Calendar Settings > General > Time zone and set their Primary time zone to “Punta Arenas time” (IANA: "America/Punta_Arenas”). * Update all their events taking place after 2025-04-05 in this region to the “Punta Arenas time”. Additionally, we are working on introducing a new time zone for the Aysén region. We will post a communication update when it will be available in Calendar. We will provide an update by Friday, 2025-04-04 13:00 US/Pacific with current details. If impacted users don’t take action, after 2025-04-05 their calendar will: * Show the wrong time with the “Now” red line on Calendar Web; * Display all events shifted by one hour; * Create new events in the wrong time zone.
Google Workspace
The "Make for Google Sheets" add-on is currently unavailable on Google Workspace Marketplace
Make
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ALN Engineered Web Hosting
This includes our website as well as all Engineered Core and Complete WordPress Hosting plans. - Provided by WPEngine
ALN Licensing Audit Sync
Sync's licensing data for Microsoft and Google Cloud Accounts - Typically outages don't impact billing any changes not reflected on the current months invoice due to an outage will update automatically in the next cycle.
ALN Mail Filtering and Bracket
Includes customers on SecureMail and Bracket - Provided by MailFilter
ALN Procurement Platform
Handles quotes and proposals and other agreement documents. - Provided by Zomentum Grow
ALN Payment Portal
Outages of this portal may stop automatic payments or customers access to payment and invoice history temporarily.
ControlOne & Cytracom Voice
