If any services are not represented that you use or rely on, please simply open a ticket and request they be added. We can track almost anything.
Investigating - We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience. May 29, 2025 - 10:35 EDT
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Identified - Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources. Jun 13, 2025 - 14:34 CDT
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Monitoring - After changes were implemented to address the issue, performance metrics for services are improving.The Kaseya R&D team is continuing to monitor. Jun 12, 2025 - 12:46 EDT
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Internal metrics and monitoring indicate that the issue has been resolved. Teams will closely monitor traffic levels throughout the day to ensure continued stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of June 13th or when a significant change in status occurs.
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Partial System Outage
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ALN Teams and Slack Integration
Our integration that allows our technicians to meet you in Teams and Slack
ALN - PII Protect
ControlOne: US-NorthEast (EWR) Partial Outage
ControlOne & Cytracom Voice
Datto SaaS Protection - Backup and recovery performance degradation for services on pod 'use1-saas-p6'
SaaS Protection
A portion of customers may be intermittently experiencing inbound and outbound SMS delays or failures.
RingCentral
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ALN Engineered Web Hosting
This includes our website as well as all Engineered Core and Complete WordPress Hosting plans. - Provided by WPEngine
ALN Licensing Audit Sync
Sync's licensing data for Microsoft and Google Cloud Accounts - Typically outages don't impact billing any changes not reflected on the current months invoice due to an outage will update automatically in the next cycle.
ALN Mail Filtering and Bracket
Includes customers on SecureMail and Bracket - Provided by MailFilter
ALN Procurement Platform
Handles quotes and proposals and other agreement documents. - Provided by Zomentum Grow
ALN Payment Portal
Outages of this portal may stop automatic payments or customers access to payment and invoice history temporarily.
