If any services are not represented that you use or rely on, please simply open a ticket and request they be added. We can track almost anything.
Investigating - We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience. May 29, 2025 - 10:35 EDT
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Monitoring - Cloudflare is investigating delays in propagation of updates to DNS records. More updates to follow shortly. Jul 18, 2025 - 22:53 UTC
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Update - The unquarantine process is underway for impacted files and emails. It is expected to take a few hours to complete. Details:OneDrive / SharePoint: Files are being restored to their original locations, with duplicates retained in the quarantined folder (Recycle Bin).Email: Emails and attachments are being restored to the inbox. No copy remains in the Junk folder. Jul 17, 2025 - 17:54 EDT
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 18, 2025 - 15:00 PDT
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Identified - We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available.We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption. Jul 18, 2025 - 12:42 PDT
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Investigating - We have received reports of error messages appearing in the Zap editor and other pages. Our team is investigating the issue and promptly working on a resolution. Thank you for your patience. Jul 17, 2025 - 10:34 PDT
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ALN Engineered Web Hosting
This includes our website as well as all Engineered Core and Complete WordPress Hosting plans. - Provided by WPEngine
ALN - PII Protect
[APAC Region] SaaS Defense Quarantining Emails and Files From SharePoint
SaaS Protection
Zapier
Hardware and Software Procurement
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ALN Teams and Slack Integration
Our integration that allows our technicians to meet you in Teams and Slack
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ALN Licensing Audit Sync
Sync's licensing data for Microsoft and Google Cloud Accounts - Typically outages don't impact billing any changes not reflected on the current months invoice due to an outage will update automatically in the next cycle.
ALN Mail Filtering and Bracket
Includes customers on SecureMail and Bracket - Provided by MailFilter
ALN Procurement Platform
Handles quotes and proposals and other agreement documents. - Provided by Zomentum Grow
ALN Payment Portal
Outages of this portal may stop automatic payments or customers access to payment and invoice history temporarily.
ControlOne & Cytracom Voice
